Effect Communication Interpersonal Problem -Myassignmenthelp.Com

Question: Discuss About The Effect Communication Interpersonal Problem? Answer: Introducation It is important in the case situation to be more involved with all the issues that the client is facing along with right solution for the problem. It is also crucial to highlight the task that require some kind of attention by setting deadline for the client. The employee will have to listen carefully all the issues that the client is facing and the fact that he has very less time left to apply for the job, the employee will also have to take action quickly. This will impact any kind of non-action situation and will help the client to stay focused on finishing the work in short span of time (Arnold and Boggs, 2015). In addition, it further assists the employee to maintain a big picture-based view for the clients applications since it is his job to make things simple for the client by basically managing them and their work by making them part of the team (DeVito, 2012). Right after taking over the issue which client was facing, it is an ideal step to sit and make a clear action plan for the customer. This will help the employee and the client and will also save any kind of misunderstanding that happened previously. The quick action plan with the goal to achieve maximum result will be right thing to do. Outline the interpersonal approach you would take with your co-worker to address the feedback you received from your client. The approach to deal with the feedback given by the client for co-worker must be designed carefully since she has a good record so far and the complaint in one specific case must be dealt with concern and empathy. This is why, it is important to clearly understand the difference between the behaviour and personality and how any feedback to co-worker must not be associated with her personality but rather her behaviour in this specific situation (Lolli, 2013). It is also important to be sensitive while dealing with her behaviour since no one knows the problems she is facing in her personal life. There should be no blame game but rather a realization of the things that went wrong during the workshop and how it can be handled in a better way in future. There is an approach called sandwich feedback technique which is based on three step processes to assist the employee while designing his feedback for the co-worker in right manner (Erozkan, 2013). The first step is to praise the worker about her dedication towards her work in past and how it has helped the business to growth. The second step is corrective measure where the employee will point out the recent situation and understand her side of story in order to help her deal it in a better way. The last step will be more praise along with word of encouragement to perform better in future. Therefore, the critique is wrapped between two layers of praise. The main advantage of this methods is two-fold where firstly it tries to soften the effect of criticism. Secondly it is obvious that a manager is mostly more comfortable with all kind of praising of the workforce, but the manager further will find it much easier to deal with issues with the negative behaviour of employees. Identify and prioritize the items that need to be addressed in this scenario and provide your rationale for each item. The first issue that must be on the top of priority list is to address the customer complaint since customer must not go home upset. The second issue that must be prioritize is take care of the milk which is left on the doorstep in the hot summer season. Milk is the main crucial raw material for the caf and it must be saved as a priority. The opening staff member is not coming and the rush hour is about to start so that the third priority is to find a replacement of the absent member and so that there will be less confusion during rush hour (Knapp et al., 2014). Fourth issue that must be dealt is the faint odour of the melting plastic that is coming in the restaurant since it may impact the ambience. In the end, he must finish his three register for morning report. What additional information do you need for each of the items you prioritized? Where do you get that information? Explain why you would go to these sources. What are some of the questions you would ask? As per above discussed issue that must be identified and prioritized following are some of the additional information that he will need to address it along with sources of information: - The complaint made by the customer is serious and it is important to understand what went wrong. The first question needed to be asked here is that how whole milk is served instead of vegan after clearly asked by the customer. The customer is upset and he must be dealt with some empathy along with an apology and his complaint must be addressed with immediate complimentary replacement (Cottrell, 2017). The milk is found on the back door and it is not yet taken care of. Again, it is a serious issue that in hot summer month the milk can go bad any minute and the fact that it is not taken to the refrigerator is a matter of concern. He will have to address the staff and ask questions on this delay. In the rush time, an opening member of the staff is missing. This may lead to a extra workload on other staff member. The manager will have to find a replacement or assign the work to some other member of the group so that the work of that day can be managed smoothly. The important question the manager will have to ask is who can efficiently take the place of the missing member in an efficient manner and how his responsibilities will be managed along with additional work (Segal et al., 2014). The last issue that need to addressed is the faint odour of the plastic which may ruin the ambience of the place. The problem must be taken care of before customer starts coming in. Therefore, the source of odour must be identified and addressed. Also, it is important to find out the root cause and completely eliminate the source of the smell so that no such issue rise in future. What final actions would you take to resolve each of the items you prioritized? The final step to deal with upset customer is to apologize and provide complimentary service to compensate and determine the source of the issue. It is important to identify the gap and delegate clear responsibility to one member of the team to take care of the milk first thing in the morning (Kong, 2014). The final step in third issue is assign replacement for the missing opening staff member for the day. The final step to address the faint odour of melting plastic and find out the root cause of the problem and eliminate it completely. Reference Arnold, E.C. and Boggs, K.U., 2015.Interpersonal Relationships-E-Book: Professional Communication Skills for Nurses. Elsevier Health Sciences. DeVito, J.A., 2012.The Interpersonal Communication Book 13th Edition. Pearson. Lolli, J.C., 2013. Interpersonal communication skills and the young hospitality leader: Are they prepared?.International journal of hospitality management,32, pp.295-298. Erozkan, A., 2013. The Effect of Communication Skills and Interpersonal Problem Solving Skills on Social Self-Efficacy.Educational Sciences: Theory and Practice,13(2), pp.739-745. Knapp, M.L., Vangelisti, A.L. and Caughlin, J.P., 2014.Interpersonal communication and human relationships. Pearson Higher Ed. Cottrell, S., 2017.Critical thinking skills. Macmillan Education. Segal, J.W., Chipman, S.F. and Glaser, R. eds., 2014.Thinking and learning skills: Volume 1: relating instruction to research. Routledge. Kong, S.C., 2014. Developing information literacy and critical thinking skills through domain knowledge learning in digital classrooms: An experience of practicing flipped classroom strategy.Computers Education,78, pp.160-173.